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Automated Return of Materials Authorisation (RMA) - Repair, Modify, RTS, Exchange, Upgrade




Please fill in the form below if you need to send an item back to us for investigation, repair, modification, restock, etc. This will generate an RMA form which will arrive in your email inbox. Please print and include the RMA form with the item(s) you send to us.

Basic investigation charges, for items NOT covered under warranty:
Digital Panel meters:
GB£ 62.00
Euros 78.00
US$ 85.00
CDN$ 108.00
Large displays:
GB£ 103.00
Euros 129.00
US$ 142.00
CDN$ 179.00

Plus delivery and any applicable taxes

These charges are in addition to any remedial work required to return the equipment to full working order. We will let you know these additional costs before we proceed, so that you can decide whether or not it is financially viable to repair. Payments made by credit or debit card may incur additional charges, which we can advise you of.

Items returned for credit:
Items which you are returning to us for credit, through no fault of ours, will be subject to a restocking charge of 25% of the list price (no refund for custom software or hardware), for products made by London Electronics, or greater amounts for items we buy in, plus any costs incurred in returning the goods to resaleable condition, provided they are less than 3 months old.

Privacy Policy:
We will not share or pass your information to any 3rd party.

 



Contaminants:
We will not accept units if they have any toxic, corrosive or radioactive contamination.
You must clean any returned items before you send them to us.
We reserve the right to refuse to accept any goods from you which are dirty.



Action Required:
Investigate, repair/replace
Investigate and quote to repair
Modify as described below
Return to stock for credit
Please give as much detail as you can, with reasons for return, symptoms of problems, circumstances leading to failure, modification requirements, etc. :


Send RMA form:


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Generated: December, 2021
 
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